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Titan Sign In Details & FAQ
Secure Sign In for Titan Applications & Password Management
It is important to remember that EFSC has many secure sites that require an EFSC email address and password to log in. For students, that username is their Titan Student email address. For faculty and staff, it's your username or college email. The FAQ below has important details about managing your login information and using all the features of the secure Titan Sign In system, plus how to retrieve a forgotten student or staff B-number.
Students EFSC Titan email address and password allow them to log in to the myEFSC Portal and the student records system, known as Titan Web Services. You'll use this same Titan Sign In information to access Canvas online courses, log in to student computers on campus while enrolled, and access student email. Plus that log in lets you access the FloridaShines system, the statewide advising and records system through which you can access an unofficial EFSC transcript.
Titan Sign In, Username, B-Number & Password FAQ
- The ability to log in using your EFSC email address.
- Provides the ability to easily manage and reset your password either before or after it has expired without the aid of the EFSC IT Support Desk Staff after sufficiently proving your identity via Challenge Question answers.
- It can send a One Time Password (OTP) via your mobile device or alternate email address (a non-college email account), depending on the settings that you have configured.
- An Account Management Dashboard allows you to view your last login date and password expiration date; update your Challenge Questions, alternate email and mobile phone number; plus allows you to enable or disable Two-Factor Authentication if you choose to add this extra security layer to your login process.
• When logging in to EFSC systems through the Titan Sign In Portal, students must use their Titan Student email address and password or as we call it at EFSC, passphrase, a longer, more secure option. So your username for online systems is your EFSC email address. Requiring the student email address instead of the student identification number, which was an alternate username before May 2023, allows the system to be more secure.
• Your Student ID (also called Student Identification Number) is your 8-digit number that begins with a capital "B" — and you should enter the "B" as a capital letter before the 8 numbers on any anything that asks you to list that student ID. Your Student ID was sent to you in your acceptance letter and email. You can also login to the myEFSC Portal with your EFSC Titan email address instead of your Username.
• If you do not know your student email address or student ID number, or forget them, visit the Lookup page.
• Your Password is used to log in to the secure area along with your Student email address.
• For new students: initial log-in information is included in your acceptance letter and email.
• Previously admitted and returning students: your myEFSC password also known as your passphrase is the password you last used to log in. If you forgot that password, visit the Titan Sign In screen and click the “Forgot Password” option.
• Your Student ID # can also be found once logged in to myEFSC by clicking the myGPS icon to visit the degree self-auditing system. You will see your Student ID listed inside the myGPS system.
Visit the Titan Self-Service Dashboard to log in or if needed, to reset your login password.
If you are not able to obtain your Student ID number or email address through the online options above, please contact the Admissions Office at any campus. EFSC faculty and staff should call Human Resources.
Because your student ID number is protected information, you cannot receive your number over the phone. Your records are protected by the Family Education and Privacy Act of 1974 (FERPA) and will not be provided to anyone other than yourself without written permission.
Change and reset your myEFSC and Titan Web password, also known as your passphrase, by visiting the Titan Self-Service Dashboard.
If you still need assistance call the EFSC IT Support Desk at 321-433-7600.
Change a forgotten password, also known as your passphrase, for myEFSC and Titan Web by visiting the Titan Self-Service Dashboard.
If you still need assistance call the EFSC IT Support Desk at 321-433-7600.
If you do not know your Identification number, visit the ID Lookup page and be prepared to enter the required information to retrieve your B-number.
Because your student or employee ID number is protected information, you cannot receive your number over the phone.
Student records are protected by the Family Education and Privacy Act of 1974 (FERPA) and will not be provided to anyone other than yourself without written permission.
If you are not able to obtain your Student ID number through the Student ID Lookup page, please contact the Admissions Office at any campus.
Download Form: Permission to Release Student ID Number
Employees should who cannot obtain their B-number through the ID lookup page should contact the Human Resources department.
Challenge Questions are a way for the EFSC Password Management System to verify your identity. When your password expires or you have forgotten it, you can use your Challenge Questions to reset your password without the aid of the EFSC IT Support Desk Staff.
While many features in the new system are optional, you are required to set up four Challenge Questions that you must then answer correctly to be able to change your password or trigger the forgot password process. You must know your current password to set up your answers, so do it now before you need to use this convenient self-service password reset and recovery feature.
Visit the Titan Sign In system, enter your Email Address and current password, click the Login button, and you will see an Enrollment box that requires you to enter your Email Address and Current Password again.
Once you've clicked the "Continue" button, you'll see this End-User Self Service screen. Fill out your Email Address again, choose your questions, and provide answers that you can remember.
When you have entered an answer for all four questions, you'll see an "End-User Self Service" success screen and will click the "Try to continue logging in" link, which will begin walking you through a series of optional features that you can choose to set up or choose to skip. You always have the option to add or disable these optional features later using the system's Account Management dashboard.
Log into the Titan Sign In Account Management Dashboard and click on Challenge Questions. From there you can either change your challenge answers or clear them all and set up new answers.
Yes — once you've set up your Challenge Questions following the process in the question above.
To manage your password, you have two options, both of which start by visiting the Titan Sign In.
1. You can simply click the "Reset Password" button and follow the prompts and instructions to set up a new password.
2. The second way is to actually Log In and because you've set up the required Challenge Questions, you will see the Account Management dashboard and can click on the "Change your password now" link near the top of the screen. Again, follow the prompts to complete the process.
Your new password must always satisfy the following rules:
• Must be at least 8 characters long
• Must not contain the < character OR the sequence &#
It must also satisfy any three of the rules below:
• Must have at least 1 lowercase character
• Must have at least 1 uppercase character
• Must have at least 1 numeric character
• Must have at least 1 special character
If you've set up those required Challenge Questions, you can visit the Titan Sign In system and click the "Forgot Password" button. You'll follow the prompts to see a screen that presents your options, such as correctly answering three of your Challenge Questions. If you also set up an optional alternate email address (a non-college email account) and/or a mobile phone, you can also request a One Time Passcode.
Forgot Password allows you to reset your password after either answering your Challenge Questions or entering a One Time Passcode sent either to your phone or alternate email depending on what options you have enabled.
Reset Password allows you to change your password. You have to know and log in with your current password in order to use the Reset Password feature.
One Time Passcodes (OTP) are a temporary numeric code used, in combination with your challenge question responses, to validate your identity.
These One Time Passcodes can be sent to your mobile phone via text message or can be sent to an alternate email address depending on whether you have enabled those optional features and how you have configured them.
The Mobile Authenticator also can be used to receive One Time Passcodes. Using the Mobile Authenticator to receive One Time Passcodes is the preferred method. You can learn more about this option and how to set it up in Question #11 below.
Please note you will be required to enter a One Time Passcode every time you log in when Multi-Factor Login is enabled.
The OTP Delivery Methods settings allow you to configure how you would like to receive a One Time Passcode for either resetting your password or logging in to a College application once it's accessed through the new Sign In experience.
Once you've set up the option to receive a passcode via text or your alternate email address, clicking the OTP Delivery Methods link on the dashboard lets you change your preferred delivery method.
Please note you will be required to enter a One Time Passcode every time you log in if Multi-Factor Login is enabled.
When first setting up your Challenge Questions, you will be presented with the option for mobile phone enrollment. You can also access this process by logging in to the Titan Sign In Account Dashboard and then clicking the "Registered Phones" link.
The mobile phone enrollment step also allows you to enable Multi-Factor Login, also known as Two-Factor Authentication. See more about that in a later question.
To complete your Mobile Phone enrollment you'll need to enter the One Time Passcode sent to your phone.
To change or add a phone number, sign into your Account Dashboard and click the "Registered Phones" link.
An alternate email address is a personal email other than your EFSC employee or student email. You can set this up during the initial login process after you've set up your Challenge Questions or you can log in to the Titan Sign In Account Dashboard and click the "Registered Email Address" link.
You'll see this screen and fill out the three fields and click Continue
You will then see a screen asking you to enter the One Time Passcode sent to the alternate email address that you entered.
If you see the error screen below when registering your alternate email, it's because you mistakenly entered a College email address that includes the @easternflorida.edu or @titans.easternflorida.edu domain.
To change an alternate email address, simply log in to the Account Dashboard and click the "Registered Email Address" link and then the "Change my email" link and follow the prompts.
Multi-Factor Login also called Multi-Factor Authentication or Two-Factor-Authentication is an authentication method that requires you to provide two or more verification factors to log in. You may have set this up with an online banking account that requires your username, password, plus a number code texted to your phone as an added layer of security.
If you enable Multi-Factor Login, when you sign in to an EFSC web application, you will be required to enter your password along with a One Time Passcode (OTP) once a day that would be sent to the mobile phone or alternate email address that you registered in the system.
You can set it up during the initial login process or can sign into the Titan Account Management Dashboard and click the "Enable/Disable Multi-Factor" link.
There are three ways that the Passcode can be delivered:
- A text to your mobile phone number
- Via email sent to your personal, alternate email address
- Sent through a secure app you set up on your mobile phone such as Google Authenticator or PortalGuard (see more about this option in the next question)
You can choose to set up all three options, or just one or two. Depending on how many you have set up, the system will "ask" which delivery option you want to use when you forgot your password.
Remember, you can enable or disable the optional Multi-Factor feature any time through the self-service dashboard.
The Titan Sign In system includes this feature, which once set up can generate One Time Passcodes that can be used to validate your identity for Two-Factor Authentication or when you've forgotten your password. Using Mobile Authenticator to receive One Time Passcodes is the preferred method because of the added layer of security it provides.
You can enable it during the set up process or by logging into your Account Dashboard and then clicking the "Mobile Authenticator" link. The system will ask you to download either the Google Authenticator or PortalGuard Password Reset app from the appropriate application store for your device.
One you have installed the App on your device, you'll click continue and be presented with a QR code screen that you will scan with your phone's App and then enter the One Time Passcode sent to your phone.
Once you have entered the code and clicked continue you should see a Mobile Authenticator success screen. You can enable and disable Mobile Authentication any time you wish through your Account Dashboard.
This may happen if you entered an incorrect password. If you think you entered the correct password, you may try switching to a different web browser or device to see if the same error occurs. Clearing the browsing data (cookies and cache) is also an option in your browser before trying again. If the password still does not work, you might need to reset your password.
If you cannot access your account, try switching to a different web browser or device as a possible solution. Resetting the password by visiting the Titan Self-Service Dashboard may also resolve the issue.
If these options do not work, contact the IT Support Desk at 321-433-7600, which is open from 7 AM to Midnight, seven days a week.
Please contact the EFSC IT Support Desk at 321-433-7600, which is staffed seven days a week from 7 AM to midnight, except on College holidays and break closures.
YubiKeys are unique hardware tokens that generate a One-Time Password. When coupled with a standard username and password, the YubiKey is a simple to use solution that provides a strong, two-factor authentication.
Clicking the "Add new YubiKey" link displays a prompt for a descriptive name for the YubiKey and a field for a 2nd Factor/ One Time Passcode. After entering a name of your choice, click in the 2nd Factor / One Time Passcode box before touching your yubikey.
To select a different method, click on the "Problems with this authentication?" option link.
