IT Support at Eastern Florida State College

The EFSC IT Support Desk serves as the single point of contact between students, faculty and staff and the Information Technologies Department. The IT Support Desk staff will assist you with your questions, requests and suggestions or route them to the appropriate area for resolution.   

Support Desk Hours: 7 AM to midnight seven days a week

Call: 321-433-7600

Submit an IT Ticket for Assistance

Frequently Asked Questions

Question 1:  What is my User ID?

    • Your User ID (also called Student Identification Number) is your 8-digit number that begins with a capital "B" — you must enter the "B" as a capital letter before the 8 numbers when logging in to EFSC systems that use this ID.
    • If you do not know your User ID/Student ID Number, visit the ID Look-Up page. You must protect your ID number, as it is your gateway to your student records. Note: You can also use your EFSC Titan email address to log in if you forget your User ID.
    • Your Student ID number can also be found once logged in to myEFSC by clicking the myGPS icon to visit the degree self-audit system where it will be listed.
    • Visit the Titan Self-Service Dashboard to log in or if needed, to reset your login password.
    • If you are not able to obtain your Student ID number through the online options above, please contact the Admissions Office at any campus. EFSC faculty and staff should call Human Resources.
    • Because your student ID number is protected information, you cannot receive your number over the phone. Your records are protected by the Family Education and Privacy Act of 1974 (FERPA) and will not be provided to anyone other than yourself without written permission.

Question 2:  What is my password?

  • Your Password is used to log in to the secure area along with your Student ID Number/Username or Titans email address. Faculty and staff can log in with their username or college email address.
  • For newly admitted students: initial log-in information related to your password is included in your acceptance letter and email.
  • Previously admitted and returning students: your myEFSC password is the password you last used to log in. If you forgot that password, visit the Titan Sign In dashboard and click the “Forgot Password” option. You can also use that Titan Sign In self-service dashboard to reset your password or log in.
  • If you need assistance with your password, contact IT Support.

Question 3:  How do I access my Canvas account and courses or get Canvas support?

After logging in to your myEFSC account, locate and click the Canvas icon to gain access. New students will receive a Canvas account after registering for a course as early as a few weeks prior to the beginning of a term. Accounts can take up to 24 hours to be created after registering for a course.

Courses may also start appearing in a Canvas account closer to the beginning of a term, but they may not be published by the instructor until the first day of class. After registering for a course, it may take up to 24 hours before the course is available in the account. You may be able to access the course in the morning hours the following day.

View this Knowledge Base article for more details.

For further assistance with Canvas you may:

    1. Contact the IT Support Desk at 321-433-7600 or submit a ticket through the online IT Support System.
    2. Select the "Help" link within Canvas and then either select "Search the Canvas Guides" or "Report a Problem".
    3. Current Canvas system status is available at

Question 4:  How can I complete the Canvas orientation?

The Canvas Orientation course (PLT-6007) can be found on the Dashboard as soon as you access your Canvas account and in the Courses menu. This is a separate orientation course from the general New Student Orientation (TitanPreview). The Canvas Orientation provides an overview of how to navigate Canvas, communicate with your instructor and classmates, and submit assignments. 

It is important to complete this orientation as soon as possible since it is required before a student can turn in assignments and appear properly on the instructor’s roster. After successfully reviewing each Module in the orientation course and clicking the Finish Orientation button on the last page, the orientation will be complete and full Student access will be granted for each course a student is registered for.

View this Knowledge Base article for more details.

Question 5:  How can I access my student email?

Outlook Live is Eastern Florida State College's official student email system. The URL to access Outlook Live is Your login ID is your last name followed by a period first name followed by series of numbers if required to make your user ID unique. The domain name, the part that comes after the @ sign is, so the complete email address will be similar to

Your email address will be displayed in myEFSC after you login. You may also obtain your email ID by logging into Titan Web Services through myEFSC and selecting the "personal information" link, followed by the "View Email Addresses/or Network ID" link.

If you experience further problems, please contact the IT Tech Support Desk at (321) 433-7600 or submit a ticket through the online IT Support System.

Access more information about Student Email.

Question 6:  How do I access myEFSC?

myEFSC Portal: Login & Navigation Tutorial
myEFSC Sign in
To Access myEFSC:
  • Login to myEFSC
  • You can also access myEFSC through the Logins dropdown menu in the upper right corner of any page on the website

Username: Enter your student ID number (B Number) or your Titan email address. Faculty and staff enter your username or college email address.

Password: Enter your password (same password used for registration, grades, etc.)

myEFSC is Eastern Florida State College's portal that allows students, faculty and staff to access all the resources needed to be successful. With one login, you can access all resources important to your role at the college!

With myEFSC you can:
  • Access E-mail
  • Access on-line Canvas Classrooms
  • Access Library Electronic Resources
  • Access Titan Web Services (grades, registration, degree audits, etc.)
  • Register/Pay for Classes
  • Check Financial Aid
  • Request Transcripts
  • Read important student announcements
  • See your current class schedules
  • View last term grades

View the Student Services Online Quick Reference Guide for more tips and information on the services available through myEFSC

myEFSC & Titan Web support the following Internet browsers:

  • For best performance, update to latest version.
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

Question 7:  How do I log in to a computer on campus?

Students who are currently enrolled may login to student campus computers using the same Username and Password required for myEFSC (Titan Sign In). Students in a classroom using a different sign-in method should first contact their instructor for assistance.

Question 8:  Where can I find the current WiFi/Wireless information?

Eastern Florida State College provides campuswide wireless access for staff, faculty, and students. 

Login to myEFSC to access the current WiFi password.

For questions about WiFi access contact the IT Support Desk at 321-433-7600, open 7am to midnight, seven days a week.

Question 9:  How do I install the Microsoft 365 programs (Word, Excel, PowerPoint, and more)?

Visit this Knowledge Base article for instructions and other related articles on how to install the Microsoft 365 programs.

Visit our Microsoft 365 web page for general information.

Question 10:  What web browsers are recommended for EFSC systems?

The following browsers are compatible with the EFSC website and various applications. For the best experience, update to the latest version.

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

Internet Explorer (IE) is not recommended and is not compatible with Canvas. Microsoft retired the IE browser and all support for it on June 15, 2022.