COVID-19 Update: EFSC's Fall Commencement will be virtual, celebrated Dec. 17 online and with drive-through celebrations on each Campus. The Spring Term 2021 Class Schedule has been released, with plans to increase on-campus courses through expanded Hybrid offerings, with class size limits and safety measures remaining in place to protect against COVID-19. View more details & FAQ. To support Fall Term courses and Spring Term planning, select services are available on campus, with prior appointments required in most cases and facial coverings and social distancing requirements in place. See the Student Services Guide.

Accessibility/Disability Services

COVID-19 Services Update & Contacts

The SAIL team is available to assist students and faculty Monday - Thursday, from 7:30 AM to 5 PM via email, phone, chat and/or virtual meetings as needed during Campus closures caused by the coronavirus pandemic. Beginning Monday, August 3, SAIL will also offer limited on-campus meetings by appointment, with facial coverings and social distancing required in keeping with EFSC policy. To schedule an on-campus or virtual appointment, please call or email the Access Specialist on your campus using the contact list below.

Cocoa Campus

Nichole Clement, 321-433-7295

Melbourne Campus

Lynn Dallas, 321-433-5650

Palm Bay Campus

Rachel Clemons, 321-433-5868

Titusville Campus

Rachel Clemons, 321-433-5868

Heidi Hollingsworth, 321-433-5173

Eastern Florida Online

Nichole Clement, 321-433-7295

Lynn Dallas, 321-433-5650

Faculty and EFSCares inquiries should be directed to SAIL Administration:

Emily Tonn, SAIL Director, 321-433-7715

Jessica Dillow, SAIL Assistant Director, 321-433-5939

Welcome Aboard

Student Access for Improved Learning (SAIL) at Eastern Florida State College serves as a resource for students, faculty, staff and the community and strives to eliminate physical, instructional and attitudinal barriers to create an accessible and inclusive environment for all.

In collaboration with faculty, staff and administration, the SAIL team ensures that EFSC students with documented disabilities have equal access to programs and services and that reasonable accommodations are provided so that students may reach their individual potential. In order to maximize college outcomes (and beyond), SAIL encourages students to be self-advocates, be proactive and to fully engage in their learning by utilizing the array of services and resources provided at EFSC.

We're here to help: Start by clicking your category

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Prospective/New Students

We are pleased to provide this web resource as a guide to the services available to students with disabilities here at Eastern Florida State College. EFSC students who may need accommodations or services due to a documented disability should contact a SAIL office as soon as possible after registering for classes to begin the process and ensure the timely provision of support.

• Understand the transition from high school to college and the impact on the accommodation process and services

Click here to start the accommodation request process

View the SAIL "Get Started" Information in PDF format

Find answers to Frequently Asked Questions

Review standard definitions of disabilities

View Success Stories: Sail Tales

Current EFSC Students

Once an accommodation plan has been put in place, stay in touch with your SAIL access specialist. It's a good idea to touch base at least once per semester to review your progress and plan for the next term. Click here to review the accommodation request process that includes steps for maintaining or changing your plan.

• Don't forget that Teacher Notifications are not automatic and must be sent out each semester! Make sure you contact a SAIL Access Specialist (by phone, email or appointment) to ask them to send out your Teacher Notifications prior to the start of each semester.

View Testing & Exam Accommodations Information

Review Your Rights & Responsibilities related to the accommodation process

• Understand the Substitution Policies & Appeal Process that impacts your accommodation plan -- you'll do this by talking with a SAIL office representative so get in touch if you have questions about substituting a course, requirement or other process due to a disability.

View the SAIL "Get Started" Information in PDF format

Check out these helpful resources: Find info and links to more information on everything from our academic support services available to all students, such as tutoring, note and test taking tips, email accessibility, and much more.

• Find answers to Frequently Asked Questions


The Student Access for Improved Learning (SAIL) team is dedicated to supporting students with disabilities in obtaining academic accommodations to aid them in reaching their goals. As a parent or family member of a student with a disability, we have included some resources to help you better understand the transition process from high school to college.


College life poses different challenges and responsibilities for students and this may be especially true for students with disabilities. When students enroll in college, they are considered and treated as responsible adults by faculty and staff and must self-advocate for themselves. Students must become adept at realistically assessing and understanding their strengths, weaknesses, needs and preferences. Also, they must become experts at communicating this information to other adults including instructors and service providers. Although services will be available to them through the Student Access for Improved Learning (SAIL) department, students will be responsible for seeking out these services and supports. Good communication skills and knowledge about oneself become crucial to success in college.

Ask yourself these two questions and let your answers guide your interactions as you help your child navigate the transition:

  • How well does my child describe disability information?
  • How well does my child self-advocate?
High School to College Transition

It’s important to note the significant differences between the services provided in high school and college. View our SAIL webpage that describes the differences in the accommodation process and compares available services.

Understanding the SAIL Process

EFSC wants parents and families to be aware of the process our team uses to evaluate a student's need for accommodations. Click here to review the steps we follow and you can also view our Frequently Asked Questions page. Remember that under federal privacy guidelines we cannot discuss your student's case with you unless they have listed you on a release of information form submitted to our office.

View the SAIL "Get Started" Information in PDF format

View Success Stories: Sail Tales

EFSC Faculty Members

The SAIL office serves as a resource and collaborative partner with all EFSC faculty and departments as you work to accommodate the needs of the College's students. Our team is available for consultation and can meet with you individually or as a part of a department meeting.

Guidelines for EFSC Faculty

1. Understand that once a student is qualified to receive accommodations, the college is legally responsible to ensure that the accommodations are provided.

2. Remember that academic accommodations are designed to enable students with disabilities to have access to the same programs and services available to other students, and to have their performances evaluated without the limiting effects of disability.

3. When accommodations are approved, you will be notified through EFSC's Teacher Notification Process. Be sure to verify receipt of the Teacher Notification Forms sent to you by SAIL. If accommodations include Testing/Exam Accommodations, view the information on that process for you and your students.

4. Add a statement to your syllabus such as: Students with documented disabilities, who wish to receive academic accommodations for this course, must first register with Student Access for Improved Learning (SAIL) in order to begin the accommodation process.

5. Be proactive by designing course work that will meet the needs of a majority of learners.  Provide lecture notes, identify note-takers in each class, make copies of power point presentations, prerecord lectures and provide access to all students. These universally designed practices help ALL students.

Faculty Resources

EFSC Institutional Rights & Responsibilities

• For more information, check out THE FACULTY ROOM website sponsored by the University of Washington’s DO-IT Project for accommodation strategies, faculty resources and more.

Learn about Universal Design and its important role in providing accessibility to all students.

View Testing & Exam Accommodations Information

Have you requested Teacher Notifications (TN)?

Remember TNs are not sent automatically. Students must request, in writing, that their TNs be sent out EACH semester. Email any of the SAIL Access Specialists through your Titan email (don’t forget to put your full name and B# in the email, as well as which instructors you want your notifications sent to) or visit any SAIL office and fill out a short form. Get more details on the TN Process.